Frequently Asked Questions
Find answers to the common questions about PMSLogix features and support.
PMSLogix FAQs
Get quick answers to your questions about PMSLogix features, support, billing, and technical assistance.
What is PMSLogix?
PMSLogix is an all-in-one, cloud-based Practice Management System (PMS) designed for doctors, clinics, and medical billing companies. It streamlines appointment scheduling, claims submission, payment posting, and performance reporting, offering complete visibility and control over your revenue cycle management (RCM) workflows.
Who can benefit from using PMSLogix?
PMSLogix is ideal for:
- Independent healthcare practices looking for integrated scheduling, billing, and reporting.
- Medical billing and coding companies managing claims for multiple providers.
- Multi-specialty or multi-location practices needing scalable, compliant RCM solutions.
What claim formats and healthcare data standards does PMSLogix support?
PMSLogix supports the full lifecycle of electronic claims processing, including:
- ANSI 837P / 837I for professional and institutional claims
- 999 and 277CA for submission acknowledgments
- ANSI 835 for electronic remittance advice (ERA)
- TRN, BPR, REF, and CLP segments for payer remits with intelligent matching
What features are included in PMSLogix?
Key features include:
- Batch hard closing with audit trails
- Batch Manager for real-time tracking and user accountability
- Auto-assignment logic for QA teams and claim ownership
- Power BI integration for advanced dashboards
- Denial grouping and eligibility trend analysis
- Insurance plan tagging & IPA compatibility
- Charge validation via EMedLogix Pro
- Clearinghouse feedback reconciliation (Office Ally, etc.)
What makes PMSLogix different from other medical practice management systems?
PMSLogix stands out with:
- Real-time rule validation
- Auto-suggestion for CPT and ICD codes
- Client- or provider-specific modular views
- AR worklists with “recently worked” filters
- Corrected claim tracking with payer-specific edits
- Deep automation, built-in compliance, and smart workflows not available in basic PMS tools
How does PMSLogix ensure data security and HIPAA compliance?
We prioritize enterprise-grade data protection, including:
- Secure AWS hosting with TLS/SSL encryption
- Role-based access control (RBAC) and session timeouts
- Multi-factor authentication (MFA) for admin access
- Encrypted backups, detailed audit logs
- Full compliance with HIPAA technical safeguards
Does PMSLogix support multi-practice and multi-user setups?
Yes. PMSLogix allows you to:
- Manage multiple practices and providers under a single login
- Set user-specific visibility for coders, billers, QA, and supervisors
- Track performance, productivity, and task completion in real time
Does PMSLogix integrate with EHR systems and clearinghouses?
Absolutely. PMSLogix supports:
Clearinghouse Integration:
- Office Ally, Availity, Trizetto, Change Healthcare, Waystar, and others
EHR Integration:
- HL7 interfaces for demographic and clinical data
- Secure uploads and SOAP note extraction
- Custom charge mapping
- Open APIs for syncing claims, appointments, patient data, and statuses
We ensure a secure, automated data flow—reducing manual entry and enhancing turnaround times.
What reports can I generate using PMSLogix?
PMSLogix offers a rich suite of real-time and exportable reports, including:
- Accounts Receivable (AR) aging reports with advanced filters
- Denial analysis by payer and reason
- Production vs. collection performance dashboards
- Claim turnaround time tracking
- Export options in PDF, Excel, or direct Power BI embed
What is the pricing model for PMSLogix?
Pricing starts at $200/month and varies based on:
- Number of providers
- Monthly billing volume
- Feature usage
Why is the PMSLogix Resources section restricted?
To protect our proprietary tools, workflows, and training documents, including:
- Appeals and compliance templates
- System configuration guides
- Internal playbooks
Access is granted only to authorized clients to ensure safe, appropriate usage.