Customer Care Policy
PMSLogix – Customer Care Policy
Last Updated: 19 June 2025
At PMSLogix, we are committed to delivering dependable and responsive customer support tailored to the needs of healthcare practices and billing companies. This guide outlines how and when you can reach us, and where to find additional training and help resources.
Hours of Operation
Our Customer Support Team is available to assist you during the following hours:
Monday – Friday
8:00 AM – 8:00 PM Eastern Time (ET)
(Excluding U.S. Federal Holidays)
Note: We will provide advance notice for any scheduled extended closures.
How to Contact PMSLogix Customer Support
1. In-App Support
Use the “Support” section in your PMSLogix application to:
- Submit support tickets with file attachments
- Track the status of open cases in real-time
- View your case history for continuity of service
2. Email Support
Send us an email at: support@pmslogix.com
Responses are typically provided within 1 business day.
3. Phone Support
Reach our Customer Success Team directly at:
+1 (888) 555-LOGX (5649)
Phone support is available during normal business hours.
4. Live Chat
Use the live chat feature inside the PMSLogix web app to get immediate assistance with basic queries and troubleshooting.
Training and Help Resources
PMSLogix Knowledge Hub
Access help articles, user manuals, billing workflows, and recorded tutorials from our Knowledge Hub. Available 24/7 for self-paced support.
PMSLogix Academy
Our online learning platform offers:
- On-demand training modules
- New user onboarding paths
- Live webinars and Q&A sessions with training experts
PMSLogix Community
Join our user community to:
- Ask operational or product questions
- Share use-case tips
- Receive peer-based recommendations and industry insights
Product Updates
Stay informed with release notes published monthly inside the app under “System Announcements.” Learn about new features, performance improvements, and known issues.
System Maintenance
Typically occurs between 11:00 PM and 4:00 AM Eastern Time, during weekends or holidays. We provide 24+ hour notice for any planned downtime that may affect services.
We’re here to help you get the most from PMSLogix. Whether you’re onboarding a new provider, optimizing claim workflows, or troubleshooting an issue, our team is ready to assist you.
Your success is our priority.