Our Privacy & Policy
PMSLogix Inc Privacy Policy
Introduction
Effective Date: January 1, 2025
PMSLogix Inc. (“PMSLogix,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit our website at www.pmslogix.com (the “Website”) or use our cloud-based practice management system (the “Platform”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Website Privacy Policy pertains specifically to users of our public website (www.pmslogix.com). For information processed within our secure PMSLogix platform (e.g., PHI under HIPAA), please refer to our separate Platform Privacy & HIPAA Compliance Notice.
Scope of This Privacy Policy
This Privacy Policy applies to information collected through the Website, the Platform, mobile applications linked to the Platform, and any communications between you and PMSLogix including support and sales inquiries.
It does not apply to information collected by third parties, including EHRs, clearinghouses, or affiliates who have their own privacy policies.
How We Collect Information
We collect information:
- When you complete a form on our Website.
- When you contact us for support or demo requests.
- Automatically through cookies and log files.
- From your interactions with our emails, ads, or third-party analytics tools.
Cookies and Other Tracking Technologies
We use cookies, beacons, pixels, and similar technologies to improve Website functionality and performance. These technologies help us:
- Understand user behavior and engagement.
- Remember preferences between visits.
- Measure effectiveness of marketing campaigns.
You may disable cookies in your browser, but some Website features may not function properly.
Information We Collect
We collect several types of information from and about users, including:
- Personal Information: Name, email address, phone number, NPI number, employer, job title, and billing details.
- Account Credentials: Login ID, encrypted passwords, and user roles.
- PHI (Protected Health Information): Claims data, ERA/EOB, patient demographic details, insurance, diagnostic, and billing information entered into the Platform by authorized users.
- Usage Information: IP address, browser type, device information, operating system, access time, and pages visited.
- Cookies and Tracking Data: Session identifiers, preferences, analytics tools such as Google Analytics, and pixel tracking from marketing emails.
- Payment and Financial Data: Payment method, last four digits of credit card or account, and transaction history.
How We Use Information
PMSLogix may use your information for the following purposes:
- To register and manage user accounts and subscriptions.
- To transmit claims and receive ERA via clearinghouses.
- To provide customer service and resolve support issues.
- To process billing, invoices, and transactions.
- To personalize user experience and provide dashboards.
- To monitor system performance and prevent fraud.
- To send system notifications, policy updates, and promotional communications, if opted-in.
- To comply with applicable federal and state legal obligations, including HIPAA compliance and regulatory audits.
Sharing of Information
PMSLogix does not sell your personal information. We only share your information in the following circumstances:
- With service providers under contract who perform functions on our behalf (e.g., hosting, customer support, analytics).
- With clearinghouses, payers, and EHRs as required to deliver Platform functionality.
- With your consent or under your direction (e.g., integrations or referrals).
- As required by law, subpoena, legal process, or to protect the safety or legal rights of PMSLogix or others.
- As part of a business transfer or sale of assets, provided adequate protections remain in place.
|
Recipient Type |
Purpose for Sharing |
|
Hosting Providers (e.g., AWS) |
Secure hosting of data and application uptime. |
|
Analytics Vendors (e.g., Google) |
Analyze usage and improve platform performance. |
|
Marketing Tools / CRM |
Optional communications to subscribed users. |
|
EHR / Clearinghouse Partners |
Enable billing and eligibility workflows. |
|
Legal or Regulatory Bodies |
When required by law or regulation. |
Data Security
We use administrative, technical, and physical safeguards to protect the information we collect. These measures include:
- Encrypted data storage (AES-256) and TLS 1.3 encryption in transit.
- HIPAA-compliant hosting via AWS.
- Role-based access controls and audit logs.
- Regular vulnerability scans and penetration testing.
- Multi-factor authentication (MFA) for administrative accounts.
Despite our efforts, no security method is foolproof. We urge you to protect your password and notify us of any unauthorized access.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes for which it was collected.
- Comply with legal, regulatory, and contractual requirements.
- Maintain appropriate business and financial records.
- Where applicable, patient data retention aligns with HIPAA and payer-mandated timeframes.
Cookies and Analytics
We use cookies, tags, and tracking pixels to:
- Enhance user experience on the Website.
- Track interactions with Platform features.
- Analyze web traffic and trends.
Users can control or delete cookies through their browser settings. Some features of the site may not function properly without cookies enabled.
Your Privacy Rights and Choices
Depending on your location and relationship with PMSLogix, you may have rights to:
- Request access to personal information we hold about you.
- Request corrections or deletion of your information.
- Opt-out of marketing communications.
- Request restriction or objection to certain data processing activities.
You may exercise these rights by contacting us directly at privacy@pmslogix.com. We may need to verify your identity before fulfilling your request.
Children’s Privacy
PMSLogix does not knowingly collect personal information from individuals under the age of 13. If we discover such information has been collected, we will take appropriate steps to delete it.
California Privacy Rights
If you are a California resident, you may request information about our collection and use of your personal data under the California Consumer Privacy Act (CCPA).
To exercise your rights, email privacy@pmslogix.com. We do not discriminate for exercising CCPA rights.
Links to Other Websites
Our Website may contain links to third-party sites that are not operated by PMSLogix. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any information.
Where We Store and Process Your Personal Information
All data collected via our Website and Platform is securely stored and processed in the United States. Our systems are hosted on HIPAA-compliant cloud infrastructure (e.g., Amazon Web Services) and protected using industry-standard encryption, firewalls, and access control measures.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Your continued use of our services constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Privacy Officer, PMSLogix Inc.
701 Tillery Street, Unit 12‑2705
Austin, Texas 78702, USA
Email: privacy@pmslogix.com
Phone: +1 (832) 970‑1446